Workshop Customer Service Excellence

The second workshop of this year’s ASA-project took place on the 20th of October 2022 at Peace Holiday Resort. The three speakers Mrs. McCarthy, Mr. Agbenuzah and Mrs. Adjanor have been talking of the importance of customer service for the quality of tourism in the region.

Good customer service is influencing tourism numbers highly, if a customer felt well taken care of their needs and enjoyed the place they stayed in, they are more likely to visit again. Through generating more visits more revenue in the whole community is generated, because those guests are also spending money outside the hotel and in the city.

Listening to customers needs, listening to their complaints, helping them with information and tips concerning their stay will make their stay most pleasant – this is just what every tourism player should be focused on.

Excellent customer service is the heart of successful tourism.